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Why Choose Us ?


  • The most important reason to come to TPH is 'peace of mind'. Read what our clients have to say about us 'click here'
  • The spectacular indoor dog park, the original "Central Bark"
  • State of the art air-conditioning system that circulates air continuously. It provides draft-free fresh air - which is replaced multiple times per hour. Our climate control system ensures temperatures are comfortable no matter how hot or cold it is outside!
  • Our one-of-a-kind ventilation system is designed to prevent the spread of odours, airborne germs and contaminates
  • Within 5 km's from Melbourne's hustling and bustling CBD
  • Epoxy flooring to enable efficient cleaning processes
  • Free dog temperament assessments
  • Morning dog play included with every stay
  • Superior customer service
  • Extended opening hours
  • Join the A-listers, you never know which celebrity you might bump into at The Pets Hotel!
  • Large variety of services and activities to keep your pet busy during their holiday
  • Free newsletter
  • 24Hr Security -  24 hour surveillance breakdown:
    • Twice a night security car checks on TPH in's (2 minute response time if alarm is triggered)
    • All doors within The Pets Hotel are alarmed to go off if opened
    • Constant security camera surveillance
    • Fire and smoke safe system
    • Fully flame retardant and sound proof roof
    • Fully alarmed facility for any fires or break, fire station, police station and Vet within 5kms of facility (5 minute response time)
    • security swipe cards to ensure uncompromised safety for pets and staff
  • Guest suites are designed to ensure maximum hygiene and minimise stress
  • Suites are kept clean and sanitary throughout the day
  • Luxury suites furnished with flat screen TV's available to cater for the most discerning of customers
  • Unique spa bath experience for small and medium dogs
  • Super -Premium quality food supplied to all pets
  • We exceed the industry's code of practice in relation to our cat and dog suite size, ventilation, exercise and security
  • Each dog guest receives a special collar each time they check in, which has important information for The Pets Hotel team, including identification tag and a colour coded temprament system.
  • We will not let your beloved pet go home stinky or in a mess! All pets are bathed upon check-out.
  • We look after dogs, cats, birds, rabbits, ferrets and more! (please call for more information)
  • Extensive sound system, which enables music to be played throughout the facility

About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696

Monday - Friday
7:00am - 12:00pm & 1.00pm - 4.00pm
7:00am - 12:00pm & 1:00pm - 4:00pm
Sunday - 2:00pm – 5:00pm
Public Holidays - Closed

Day Care:

Monday - Friday
7:00am - 12:00pm & 1.00pm - 6.00pm

Address: 7 Phillip Court
Port Melbourne. Vic 3207

Please arrive no later than 30 minutes prior to closure to ensure adequate time for pets to be checked in/out.