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The team at The Pets Hotel are great. They are always welcoming and really care for my dog when he is with them. I use their services regularly for day care and boarding of my dog. Very clean and modern facilities with a solid selection of additional services - walks, playtime etc. I would recommend to others for day care or boarding services


Great service, quality and our dog lexi loved it there. Great customer service led by Danah Schulz. Highly recommend.


This has been my 3rd experience of boarding my 4 chihuahuas at The Pets Hotel. I'm always nervous to leave my fur babies and the staff are always responsive to this and provide a high level of reassurance and comfort not only to myself but also in being mindful of the individual needs of each of my dogs. I've had some really horrid experiences at other boarding kennels so I know how important it is to find a good fit for your dogs. The level of service provided here is amazing.


My 3 dogs had a fantastic time! This was the first boarding kennels that we have used where they have come home happy and not ignoring us for a week as punishment!! I would recommend this place to every one. The staff were friendly and clearly were animal lovers.


The team at Pet Hotel have been super and the Pet Hotel has been amazing for my dogs energy and reborn personality!. He gets excited waking in up in the morning knowing he's going for play time with other doggies and he's a happy chappy when daddy comes to get him in the afternoon. I was very hesitant putting my old dog (charlie) into doggy day care at his age (17) and I shouldn't have been. They manage his play/rest times with the same care as I would. There feedback on how Charlie is doing is what I would expect. They even have CCTV so you can keen an eye on your pet during playtime - live from Central Bark. They're super friendly and caring staff and I couldn't think of leaving charlie with anyone else. The location is a great too as parking is easy right at the front door.Definitely recommend to any caring pet owners.


Why make your pets stay at home when they can be pampered on their own holiday away from home. Even though I miss my pets whilst i am away I know they are being well cared for in a great facility. The staff are always friendly and they really take the time to get to know your pet especially when you become a regular visitor.


My 2 dogs and cat have just spent 10 days staying at the Pet Hotel whilst we were overseas. As my pups are only 1 and never been away from me I was extremely anxious and distressed about leaving them for so long. From the minute I arrived at reception (in floods of tears) I felt happier by the minute that they were in the right place. We loved that we could check in on them via the webcam and watch them playing and enjoying their days. We had contact several times with the staff via email and phone calls and each time were so impressed with the professionalism and kindness they showed us and our fur-babies. They arrived home in the Pet Hotel Limo smiling and calm. We cannot thank everyone at the Pet Hotel enough and we will recommend them to everyone we know....10/10 experience


My dog went yesterday for Valentines Day. It was the best day for him!!! I watched on the live stream webcam and the girls there were great!! The fact that he didn't want to come home at the end of the day says it all. Thanks everyone at The Pets Hotel, you guys are fantastic, keep up the good work!!!

Dee V

I took Millie & Rocket my babies to The Pets Hotel. They loved their little holiday and played with the other dogs. I picked them up smelling lovely and clean from their grooming. I will be taking them back the next time I leave town, thanks

Madelaine C

What an amazing place, talk about luxury for your pet. If you want your dog left in good hands, go here. You can even check up on your pet via the live webcam. Top class and state of the art!!!! Most impressed.

Alistair R

About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696

Monday - Friday
7:00am - 12:00pm & 1.00pm - 4.00pm
7:00am - 12:00pm & 1:00pm - 4:00pm
Sunday - 2:00pm – 5:00pm
Public Holidays - Closed

Day Care:

Monday - Friday
7:00am - 12:00pm & 1.00pm - 6.00pm

Address: 7 Phillip Court
Port Melbourne. Vic 3207

Please arrive no later than 30 minutes prior to closure to ensure adequate time for pets to be checked in/out.