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About The Facility

Our facility has been custom designed to ensure the very best for pets and peace of mind for pet owners. At The Pets Hotel V.I.P stands for Very Important Pets and Very Important People.  

Every facet of the facility has been designed for a purpose;- Some of our key features are : pets frontoffice

  • The spectacular indoor dog park “Central Bark”.
  • State of the art air-conditioning system
  • Guest suites utilize separation materials, techniques, and technology to help minimize stress and noise factors.
  • A state of the art air-conditioning system that circulates air continuously with evenly. It provides draft-free fresh air - which is replaced multiple times per hour. Our climate control system ensures temperatures are comfortable no matter how hot or cold it is outside
  • Our one-of-a-kind ventilation system is designed to prevent the spread of odors, airborne germs and contaminates.  It circulates air continuously with even distribution and draft-free fresh air - which is replaced multiple times per hour.
  • Epoxy flooring to enable efficient cleaning processes.
  • All suite facility. All suites have glass doors and separation materials, to help minimize stress and noise factors.  All suites are large enough to house two large dogs. 
  • Extensive sound system, which enables music to be played throughout the facility.
  • Luxury suites furnished with flat screen TV’s available to cater for the most discerning of customers.
  • Unique spa bath for small and medium dogs.
  • Premium quality food supplied to all pets.
  • Convenient location for all Melbourne pet owners.
  • Extensive operating hours. 
  • 24-hour video and personnel surveillance and security swipe cards to ensure uncompromised safety for pets and staff.
  • A huge range of hotel services for the enjoyment of our Very Important Pets and to make life easier for their Very Important People.

The Pets Hotel is the leader of the pet care pack. The unique concept of providing the best possible services, and luxury appointments, all under one roof, has not only created a fabulous lifestyle for Melbourne’s cats and dogs but also for their owners. The Pets Hotel provides all pet owners with a boarding and pet minding alternative at a reasonable price.

View the embedded image gallery online at:

About Us

After years of research in Australia and the USA, The Pets Hotel is custom designed for your pet’s health, safety and comfort, all in a fun-filled environment - which exceeds the industry Code of Practice.

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  • Great place for your pets. Highly recommend it to anyone. Climate controlled. No windy,cold or boiling hot tin sheds. Fab facility.

    Nicole W
  • Alma absolutely loved her day there she didn't want to leave. The staff are so lovely & friendly. Alma smelt so nice for days after her bath there.

    Joanne B
  • Best pet boarding facility in Melbourne. Worth every cent. Exceptional customer service and care for your pet.

    Brig S
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Contact Information
Phone: (03) 9646 3696

Monday - Friday
7:00am - 12:00pm & 1.00pm - 4.00pm
7:00am - 12:00pm & 1:00pm - 4:00pm
Sunday - 2:00pm – 5:00pm
Public Holidays - Closed

Day Care:

Monday - Friday
7:00am - 12:00pm & 1.00pm - 6.00pm

Address: 7 Phillip Court
Port Melbourne. Vic 3207

Please arrive no later than 30 minutes prior to closure to ensure adequate time for pets to be checked in/out.